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Groups & Events Manager - The Westin Palace


  • Tipo: Offerta di lavoro
  • Offerta inserita il: 28.03.2025
  • Offerta scade il: 26.04.2025
  • Posti disponibili: 1
  • Luogo: Milano (MI)
  • Categoria Professionale/Mansione: Animatore
  • Settore: Pubblicità, Comunicazione, PR, Informazione
  • Offerta pubblicata da: Hosco.com



JOB SUMMARY

We are seeking a motivated, meticulous, and friendly Groups and Events Manager to become part of our team!

Leads Groups & Events department, the position develops and implements departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensure the team meets the brand’s target customer needs, employee satisfaction, and focuses on growing event revenues and maximizing the financial performance of the department.

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. 

With the team, the position manages group rooms inventory and validate that group inventory is allocated and restricted properly to maximize revenue and profits. Works closely with Revenue Management, Sales and Accounting teams to manage group blocks to maximize general inventory, verify clear communication and problem solving for group customers and planners, and provides an accurate and timely group billing process for all groups.

 

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 4 years experience in the event management or related professional area.

 

CORE WORK ACTIVITIES

 

Executing Event Operations

• Solve problems and/or suggest alternatives to previous arrangements if necessary.

• Leads pre-event and post-event meetings for assigned groups.

• Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.

• Manages customer budgets to maximize revenue and meet customer needs.

• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.

• Manages group room blocks and meeting space for assigned groups.

• Adheres to all standards, policies, and procedures.

• Celebrates successes and publicly recognizes the contributions of team members.

 

Executing the Sales and Marketing Strategy

• Up-sells products and services throughout the event process.

• Participates in customer site inspections and assists with the sales process when necessary.

• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Establishes long-range objectives and specifies the strategies and actions to achieve them.

 

Managing Profitability

• Manages revenue and profitability associated with events.

• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

• Reviews billing and payments with clients.

 

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Makes presence known to customer at all times during entire event process.

• Follows up with customer post-event.

• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Reviews comment cards and guest satisfaction results with associates.

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Development of ongoing/continuous training for supervisors and subordinates in Group Services department.

 

Marriott International is committed to set science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030, resulting in the development of Marriott’s Climate Action Program (CAP), a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriott’s global carbon, water, and waste footprints, among other sustainability efforts, is the foundation of Serve 360’s Sustain Responsible Operations coordinate.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,? begin your purpose, belong to an amazing global?team, and become the best version of you.

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